RETAIL CONSULTING
An extra level of expertise to help grow your business
Driven by a desire to empower, encourage and elevate retailers, whatever challenges faced, I bring another level of expertise to your business by appraising retail operations, revealing realities and unlocking sustainable growth.
Experience in Home Furnishings, Clothing, Department Stores and Lifestyle retailers, my management career spans three decades; working with brands including Arcadia, The White Company, Fenwick, Laura Ashley and Nobia.
I work with founders and their teams to enhance recruitment, training, operations, staff scheduling, store layouts, visual merchandising and the development of customer-centric practices and cultures.
Recent work includes launching new store concepts and rolling out multi-channel retail strategies, to overseeing 100+ stores, and £100m turnover.
I have an intuitive style, and value Humility, Authenticity, Integrity, Creativity and above all Fairness.
Experienced in consultant and interim work.
IMPROVING IN-STORE SERVICE
Outstanding customer service is a retailer’s differentiator. It’s one of the biggest levers to sales and business growth. Sadly, the service experience in many stores is often mediocre at best. I have transformed in-store service cultures for many of the retailers I've worked with, including The White Company and Arcadia. I’ll work with you to review your service levels, identify opportunities for improvement, set service principles and design and deliver a training programme to transform your service proposition.
BESPOKE TRAINING INITIATIVES
There may be times when you need to up-skill your team to manage profit more effectively or to manage their store more commercially, but you don’t have the internal resource to do it. Whatever your training needs are, I’ll work with you to create a specifically tailored training initiative to improve whatever aspect it is that you feel needs to work harder in your business.
Starting a retail channel & managing store openings
Working at The White Company and Pure Collection gave me the experience of starting and growing a retail channel. I've sourced potential units, managed new concepts, worked on product selection with the B&M and VM teams, and recruited and trained the retail teams. If you don’t have the expertise or the spare capacity to take such a project on, or you need someone to manage the opening of new stores in an existing retail business, I'll do it for you.
RETAIL REVIEW
Sometimes it’s good to take time to review whether what we’re doing and how we're doing it is achieving the best possible results. I can carry out an in-depth review of your retail business in order to identify opportunities to improve sales, to better manage costs and ultimately to increase profit.
How we work together
Clarify - A free 30 minute phone call to discuss your business needs and to ascertain whether I’m the right consultant for you.
Confirm - Assuming you’d like to work with me, I’ll create a proposal and a contract of work outlining my approach to the project, my fees and a start date.
Collaborate & Deliver - I’ll collaborate with you throughout the project to ensure I deliver to your expectations.
Continued Support (optional) - The opportunity for me to continue to support you on an ad-hoc basis if you’d like me to.